VPL Frequently Asked Questions

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How can I make a Payment using my Credit Card
Can I accept Collect Calls on my Virtual Phone Line?
How do you bill for services??
what is a complain ticket??
((What does a Virtual Phone Line do?))

Answer: Virtual Phone Line Service gives you a new phone number pointed to your existing phone line or IP Address or IP PBX system.
This new number can be of another state or another country, even if you are not geographically/physically there. Choose any regular phone number, anywhere in the world you wish for it to ring to. Have as many Virtual Phone Lines as you need. One for your friends. One for your family. One for your business. Virtual Phone Line is for INCOMING CALLS.

((How does Virtual Phone Line Service works?))

Answer: It works similarly to call forwarding. Think of Virtual Phone Line as a new number. This new number can be from anywhere on Earth. Virtual Phone Line is set by you to forward to your existing number. It’s like having a virtual office or home in another city, state or country.

((Can I get a Virtual Phone Line to ring my cell phone?))

Answer: Yes. When you travel to another country, you buy a local mobile, and forward your calls to that number, saving tons of roaming charges.

VPL: Can I get a 1800 number on my cell phone or My Business Number ?

Answer: Yes.

VPL What does it cost to signup on Virtual Phone Line?
Answer: Virtual Phone Line Service has different rates for different countries' phone numbers. Furthermore, the rates vary on the RING TO number that you choose. Please visit www.virtualphoneline.com/rates/ for complete rate plans.

Question: Are there any start-up costs?
Answer: Some numbers have a setup cost, and some do not. Every number has a different rates. Please Look at www.virtualphoneline.com/did/ for our complete rate list of all countries that we have numbers for.

Question: How much time will it take for my number to be active?
Answer: Instant, all numbers are instantly activated to you when you purchase them. Some Customer's from Outside the United States may be required additional information or may have to pay via western union, that may delay your account activation.

Question: What is Talk Time?
Answer: When you buy a Virtual Phone Line, and want it to ring to a PSTN or Mobile Phone Number, You have to pay for a Termination Fee for that call to that Phone Number, Talk Time is used to subtract that fee from your account. Ie you buy a London Number, and then you want it to ring to a US Mobile Phone, Every Time Some one calls you, It will cost you 4 US Cents a Min to Land that call to that number. If you Terminate that call to a IP Address, then there will be no charge for receiving this call.
Ring To Number and Termination Number is the same thing.

Question: Can I take my Virtual Phone Line and number with me when I travel?
Answer: Absolutely. Login to your VPL account and map your Virtual Phone Line number to ring to any number, anywhere in the world. Travel anywhere and map your Line to your local number overseas. There is NO CHARGE to change the RING TO location of your number.

Question: Can I transfer my current phone number to Virtual Phone Line Service / LNP?
Answer: Yes, If you are in the United States, Canada, UK or France we can PORT your number to our network, here is the schedule and rates.

United States - Charges $35 One Time - Per Month $9 After that.
Canada - Charges $50 One Time - Per Month $9 After that.
United Kingdom - Charges $150 One Time - Per Month $9 After that.
France - Charges $150 One Time - Per month $6 after that.

Question: Can I use Virtual Phone Line Service without a credit card?
Answer: Yes. Send a bank wire transfer or use Western Union transfer. ($25 bank wire transfer fee) The details to send money through Western union are on www.virtualphoneline.com/wu/ .

The minimum amount accepted is $100. Your account will automatically stop working and the number will be terminated when the available balance falls below zero.

Question: Will I get a paper invoice?
Answer: No. To bring excellent service at the lowest cost, your Virtual Phone Line Service monthly charges and account activity can be viewed online only. Your online account statement is available 24/7. To keep a paper record of your phone activity, simply print from the Web.

Question: How do I report a service problem?
Answer: Simply contact us via your online account by logging in to your account. We do not provide support via email nor via phone at this time.

Question: Can I cancel at any time?
Answer: Yes. Cancel anytime. Cancel within the first 30 days of service for any reason, we waive the activation charges (not the monthly charges nor the international minutes you used.)

To cancel your account, Login to your account, Click on MY NUMBERS, and DELETE the numbers that you do not want, and you will no longer be billed for our service.
Here is the link to remove your Number from your account

Question: What is the credit/ Star rating you provide to your Virtual Phone Line customer?
Answer: Clients are rated based by country of origin, numbers obtained from us and numbers the calls are going to ring to. (This decision is based on fraud percentages re: all three criteria.)

To improve your rating, send your credit card's front & back copy, driver's license and most recent credit card statement.

Question: How to improve Credit Rating?
Answer: In order to change the ring to number, to a zone 2, the customer cc rating must be 3 Star (***).

When the customer tries to change the ring to number, to a zone 2, he will get this message via email. The customer's credit rating with our company is 2 stars at this time.

3 star :: If you wish to change the ring-to number to zone two, you must have at least 3 star credit rating. we will call the provider of your credit card and verify your information. Once we verify the info. we will inform and welcome you to 3 star rating.

4 star
To be able to choose a zone 3 number, you need to improve your rating. How?
send the scanned copy of your credit card, front & back to support@virtualphoneline.com and your ratings will automatically increase after your documents are verified and approved by your bank.

5 Star :::: Payment through Western Union or Wire.

Question: I tried to change my ring to, but I got a Credit Rating Error. What is that?
Answer: This means we are not able to verify you properly. You must send

1. Your Credit Card front and back, scanned.
2. Your Credit Card's most recent invoice from the bank showing your address.
3. Your Picture ID, a driver's license or state ID, showing your picture, name and address.

Send these items to Care@VirtualPhoneLine.com and we will increase your credit rating, allowing you to use our service freely.

Question: My question was not answered. How do I contact you?
Answer: Current customers login to their account and click on e-Mail Us. Not our customer yet? Please visit our contact us form or email to care@virtualphoneline.com We know once you try the Virtual Phone Line Service Phone Service, you will LOVE IT!

Question: Does the incoming caller-id information get passed along to the forwarded number?
Answer: Yes, it does pass the caller ID.

Question: How to Try a Free Trial ?
Answer: Click Here

Question: How do i download and use Google Talk ?
Answer: Please follow this link



Frequently Asked Questions: IP Forwarding



Question: What IP should I add to receive the calls?, I mean from which IP will the calls come from?
Answer:
- 67.19.199.170


Question: Do you offer any sample configuration for asterisk ?
Answer: Yes, www.virtualphoneline.com/asterisk/

Question: I get one way audio. I believe my Asterisk is fine. How do I check if the DID is bad?
Answer: Check it by receiving the call of that DID on www.freeworlddialup.com or www.gizmoproject.com
1. Signup for a freeworlddialup.com or gizmoproject.com account.
2. Route your DID to your Free World Dialup account, i.e., 123456@fwd.pulver.com or Gizmo Project account, i.e., gizmoid@proxy01.sipphone.com. This may take up to 24 hours to be ready for use. Free World Dialup and Gizmo Project has instructions in their forum.
3. Call the DID we provided you.
4. Converse and check the voice both ways.

Super Technologies, Inc. (inventors and maintainers of Virtual Phone Line) is incorporated since 1999 in the USA.